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Dr Frank's operational team is doing all it can to fulfil orders for all clients of the self-directed service. Clinician-led appointments with the Specialist Nurses are available and running for patients with medical conditions, including Type 1 Diabetes, Type 2 Diabetes, other medical conditions, and long-term maintenance patients. All clinician-led orders are currently being fulfilled within 48 hours on a direct-pay model with our partner pharmacy, post assessment.

In a medical emergency, call 999 or go to your nearest A&E immediately.
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Email replies within 4 business hours. Clinical queries reviewed within 24 hours. Our team is available Mon–Fri, 9am–5pm (excluding bank holidays).

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